Store Policy:
By using and purchasing through this site, you automatically acknowledge and agree to our store policies. We reserve the right to change these policies at any time.
Shipping
FREE SHIPPING to U.S. over $100 purchase. Whoop!
U.S. purchases will be shipped USPS Priority Mail flat-rate or USPS Ground Advantage. Shipping to and from Alaska has always been expensive…I feel your pain. Both Priority flat-rate and Ground Advantage automatically gives us insurance up to $100 which is important given the long trek your bubbles will make.
Speaking of the long trek, shipping will take a bit longer than what USPS claims, (usually about twice as long) which is common for shipping to and from Alaska. Please be patient :) Once you place an order, it will take us 2-5 days to get it pulled, packaged and on its way. Please keep in mind we may need some wiggle room with shipping times in the event we are snowed in or experience other unavoidable delays of living in rural Alaska. We will email you your tracking information once your package ships. We will send that email through Squarespace. You should receive your order within 14 days of purchase. I’ll try to be fast; I promise :)
Any shipping issues should be directed to USPS directly. Make sure to have your tracking info handy.
Your order will be packaged in a box and surrounded with recycled and reused packing materials like shredded local newspaper or the like. Packing material may vary from order to order.
Shipping to Canada - I apologize that the shipping to Canada is so high. I know…It’s horrible. Any packages weighing less that 4 pounds will ship USPS First Class. Anything over 4 pounds will ship USPS Priority international.
At this time, we only ship to the US and Canada only because the shipping is ridiculously expensive anywhere else. If you live outside of these areas and would like a shipping quote, please message me through the contact tab. For reference, shipping a 1-pound package (3-4 bars of soap) to Australia is $40USD. 😲
If you place multiple orders within 24 hours, we will do our best to combine shipping costs and refund you the extra, less any transactions fees (usually around 7%).
You may elect to cancel your order up until the point it ships denoted by an email with your tracking information in it. Once an order has shipped, all sales are final. All cancelled orders will be subject to a 10% transaction cost/restock fee that will not be refunded. In the event something unexpected arises on our end, we may need to cancel an unshipped order. If we have to cancel an order due to our error, you will be notified by email and given 72 hours to respond whether you would like a full refund or in-store credit of 110% of your purchase price. If no response is received with the 72 hours, we will simply refund you in full. If we need to cancel an order because incorrect information was provided by the purchaser, and we are not able to reach you to resolve the issue, then a refund will be given less the 10% transaction/restock fee.
We do charge a small handling fee with each order that is incorporated into your shipping cost. We will refund excess shipping charges at our discretion, for example: in the event you purchase multiple orders within 24 hours as discussed above.
Returns/Refunds
We do not accept returns due to the handmade nature of the products and the costs of shipping items both directions.
Refunds will be determined on an individual basis. Please use the contact tab at the top of this page to bring me your concerns; include your name, order date, items you ordered, and concerns. Refunds will not be considered after 30 days of the shipping date. Refunds will not be considered for preferences in scent, design, or texture as these will inherently vary slightly due to the handmade nature of our products.
Safety
We are not doctors or healthcare professionals and do not make any health-related claims about our products.
Use items as they are intended. Don’t use an item if it contains something you are allergic to. Spot test all skin products prior to full use. If any products cause irritation, discontinue use immediately and consult a physician.
Strongly colored soaps may discolor wash cloths.
Accessibility
Flat Tire Farm is committed to making our website's content accessible and user friendly. If you are having difficulty viewing or navigating the content on this website, or use assistive technology, and/or notice any feature, content, or functionality that you believe is not fully accessible to people with disabilities, please email us at theflattirefarm@gmail.com. Please provide a description of the specific issue that you feel is not fully accessible. We are not responsible for any accessibility issues cause by third party vendors.
That was a mouthful!